Hello you filthy degenerates. First submit, and actually need some skilled neighborhood assist.
21st Could I gained £1500 throughout two GraceMediaLTD casinos – JackpotJones and scorchingslots.
Obtained the “we have to confirm your paperwork” e-mail. I used to be curious as to why these withdrawals triggered verification, as I’d deposited and performed by £18,000 over the earlier 6 months.
“Please permit as much as three working days for the paperwork workforce to approve…”
After 4 working days and no replace, I contacted their help workforce and filed an official grievance.
Since then, I’ve spoken to the help workforce supervisor each day, and obtained the next:
Two emails asking me to reconfirm knowledge safety once more.
4 emails promising they’ll chase it it up personally.
No affirmation of timescale, or rationalization of why there’s a delay.
I beforehand had an analogous problem with one other considered one of their manufacturers (Pots Of Luck) in February; that took over three weeks to resolve.
I emailed the on line casino once more on 1st June, explaining that their mistreatment of me is affecting my psychological well being, and their conduct is in breach of their phrases and situations for service and obligation of care.
The supervisor emailed me again stating they’ve now positioned me on self-exclusion for six months. Once more with no affirmation of my excellent withdrawals from, an regardless of me confirming I’m snug with my degree of play.
I’m now able the place I’m unable to obtain any assist or progress from the positioning, and i’ve no religion they’ll pay me the winnings I’m owed.
I don’t know my subsequent step is from right here, so can anybody counsel an acceptable approach for me to resolve this, or escalate the grievance additional?
Any assist could be significantly appreciated, thanks