PokerStars – Unlawful knowledge requests, participant victimization – WARNING

About Me:

  • I’ve been taking part in on PS for round 15 years and my account is +$100,000, give or take. I’ve received world leaderboards on sharkscope and my file for PS MTT and SnG is accessible on sharkscope (will not let me submit hyperlink)

  • A good evaluation is I am fairly good at SnGs, I’d even be top-of-the-line. At MTT my file has taken a beating recently however it’s nonetheless respectable. Up till recently my ROI was 100% +, it is at the moment extra like 50%. I reset the counter on sharkscope in 2012 however 9 years continues to be a good pattern dimension

  • As seen from the publicly accessible graph (and inside PS cashier data) I’ve technically by no means spent cash on PS. Each penny has been winnings since 2012 and earlier than

  • I’ve cashed out over $10Okay in a single transaction or shut sequence of transactions a number of occasions, and I’ve accomplished AML, KYC and SOW on PS a number of occasions. They’ve my passport, financial institution statements, utility payments, cellphone quantity, e-mail tackle, and many others, and many others

My Criticism:

  • I’m clearly a verified participant with a public file and a 15 yr taking part in historical past with PS. They most actually know who I’m

  • I lately made a sequence of withdrawals (not deposits) totalling greater than $10,000 from PS

  • The deposits within the final 90 days whole round $5000

  • My account exercise is commensurate with deposit and withdrawal patterns over the past decade, particularly throughout SCOOP and WCOOP occasions

  • Whereas taking part in SCOOP and different poker, I used to be additionally taking part in some decrease stakes slots on the PS on line casino (max stake self-restricted to $2/spin)

  • After cashing out $10Okay and after I had taken a break from taking part in (self-restricting on line casino video games), I used to be hit by emails from PS “buyer safety group” on 29/04/2021, telling me that, “I play greater than the typical participant and so they have restricted my account to $200/month”, successfully banning me from taking part in from 27/04/2021 (date of final deposit) up till the current day

  • I play poker part-time for cash, it might be categorized as employment in some jurisdictions wherein PS operates – NOT the UK, the place playing isn’t a job or taxable revenue. It is apparent from my file and taking part in exercise that I’m a profitable participant and if I put within the hours, I’ll get a return of a minimum of 50% ROI after tax (higher than the returns made by George Soros or any hedge fund supervisor you care to call over a 10-year interval). PokerStars restricted my potential to commerce, illegally. They’re the most important poker website and maintain a digital monopoly over sure codecs, like Omaha-Eight and different area of interest video games. From a heuristic evaluation of the observable proof, advertising, and basic consciousness (e.g. World Championship of On-line Poker, WCOOP), for those who play Omaha-Eight poker severely, you’ll typically play at PS as there are not any different choices. They maintain a monopoly

  • I’ve data of earlier correspondence with PS on the difficulty of accountable gaming from 2019. On this occasion help contacted me and requested me to clarify my taking part in exercise and we did some KYC too. Help have been happy with the data I supplied and the deposit limits on my account have been RAISED. Everybody was happy that I used to be joyful and playing responsibly – I used to be a profitable participant and technically you can not have a playing drawback if you’re profitable

  • Help restricted my account with out contacting me on 29/04/2021, feeding me some hypocritical nonsense about buyer safety. I requested buyer safety evaluate earlier correspondence with help on this actual situation and de-limit my account. Observe that even when these actions have been justified (which they’re actually not) that help completely missed their window. As each gambler is aware of, you do not go away if you end up profitable, you wait till you lose a bit first. I had simply received a good quantity and I consider I misplaced about $2.5K in a brief time period main as much as 27th April. I took a break, restricted the on line casino on 27th April, but “buyer safety” did not contact me and prohibit my account till three days later. It was not justified given the current and longer historical past of the account, but when I had an issue then the injury was already completed and “buyer safety” did completely nothing to cease it from taking place – i.e. they let all of the deposits movement and solely after the deposits stopped and the withdrawals processed, did anyone have an issue with my “accountable playing”. We’re beginning to paint an image of incompetence and borderline shady behaviour. And that is the place it will get fascinating

  • I complained to buyer safety about their whole ineptitude and incompetence, referred to as them out for victimizing me on account of this incompetence, after which their tune modified fully. Help at this stage actively began victimizing me. They requested AML (anti-money laundering) checks, which have zero relation to accountable playing. After protesting and declaring the rules within the UK – that AML has a minimal threshold of £8800 in deposits over a single transaction or shut sequence of transactions and I had solely deposited about £3000 – help backed off their AML request

  • Help then requested KYC and beginning speaking about being a socially accountable operator. I laughed at them for having a buyer safety group at a on line casino, instructed them it was like holding alcoholics nameless in a nightclub on a Saturday evening. I once more reminded them of the legal guidelines of the UK and that they already held my passport, financial institution statements, and many others, and I had been taking part in at PokerStars for 15 years

  • Help then dropped any reference to RESPONSIBLE GAMBLING, what I bought initially flagged for, dropped AML, which was their 2nd request, dropped KYC and social duty, which was their third request, then proceeded to the 4th ILLEGAL request for my delicate knowledge – the dreaded on line casino state of affairs of SOW (Supply of Wealth)

  • The requests (repeated) by help for AML have been plainly unlawful requests for my delicate knowledge. The requests for KYC have been null and void as they’d been accomplished a number of occasions over 15 years. There is no such thing as a query I’m who I say I’m. I complained formally to UKGC in regards to the actions of PS at this stage, and so they suggested me to take my declare to the ICO (Info Commissioner’s Workplace)

  • The present state of affairs is I complied with help and I accomplished SOW types and I additionally despatched them a screenshot of my current financial institution assertion together with the final funds to PS and their reference numbers, my account stability, my fee to the Land Property Companies, to native retailers and so forth. My Anti-Virus went nuts with me attempting to take screenshots of my financial institution statements however that is one other story. PS accepted the SOW however refused the screenshot for the debit card account I used for funding PS and basic playing. They demanded a PDF of my full assertion together with funds from employers and many others. At present I’ve knowledgeable PS help as soon as once more that they’re making unlawful requests for my delicate knowledge and there’s no foundation for them to place me by these hoops. They’re victimizing me for being a profitable participant in an effort to drive me off the PS platform

  • I’ll now not adjust to unlawful requests from PS and I’ll take my losses if they arrive. As an alternative I’ll report PokerStars to the web and let the court docket of public opinion resolve if PS are appearing in an moral and authorized method. Let or not it’s a warning to all present gamers, even these of you who suppose you’re stable and have an excellent relationship with PS, they are going to attempt to take it away from you for those who hold profitable.


I’ve no points with AML, KYC, SOW, when used accurately. When corporations abuse these legal guidelines for their very own private achieve, or workers at corporations use these legal guidelines as weapons to retaliate in opposition to prospects, I’ve a large drawback with that.

AML and SOW exist to watch folks depositing massive sums of cash and taking part in in irregular methods. I’ve by no means deposited a big sum of cash on PS. I play like each different reg poker participant. Often I’ve 5-Eight tables lively on the identical time. I exploit no software program or instruments, no charts, I’ve no staking just like the friends I compete in opposition to, I’ve no collaborations with Russian botnets or any of the loopy stuff that occurs every day on PS. I’ve by no means been tried or convicted for cash laundering (not like PokerStars) and I’ve a clear legal file (not like PS/Amaya/Paddy)

PS have acted in an unlawful and vindictive method in the direction of me, basically sacking me from a part-time job through the pandemic, on account of these unlawful actions. The Rubicon has been crossed.

Keep away from PS or a minimum of know that for those who win any cheap sum of cash they are going to make you bleed earlier than you see a penny of it. PS are scam-artists and have been ever since these parasites at Amaya took over and introduced in a on line casino. PS is now a on line casino with a card room and they’re simply as shady and despicable as another on line casino

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