UK Betting and Gaming Council Calls on Authorities to Set up a Playing Ombudsman

The transfer comes as ministers proceed the Playing Assessment, which was launched final December, with Ministers anticipated to supply a White Paper on the finish of this yr.

BGC chief govt Michael Dugher stated backing a Playing Ombudsman was additional proof of the regulated business’s dedication to drive up requirements.

Methods for coping with buyer complaints exist already, however the BGC believes a Playing Ombudsman would enhance the method and make it extra constant for these elevating considerations.

The BGC, which represents betting retailers, casinos and on-line operators, is proposing that it must be a authorized requirement for all licensed betting and gaming operators to enroll to the brand new Playing Ombudsman.

Michael Dugher stated: “That is additional proof of the BGC’s dedication to drive up requirements within the regulated betting and gaming business.

“We hope that the Authorities will look favourably on our requires a Playing Ombudsman to be established as quickly as potential following the conclusion of the Playing Assessment, which we strongly assist.

“The BGC and its members recognise the necessity for additional change in our business and a brand new Playing Ombudsman could be a step ahead in buyer redress – I’m proud to be giving it our backing.”

Conor Grant, chief govt of Flutter UK and Eire, stated: “On the coronary heart of our enterprise is a concentrate on our prospects – each delivering nice leisure and ensuring that it’s at all times underpinned by more and more sturdy safer playing practices.

“And true dedication to placing prospects first additionally means ensuring that they’ve someplace impartial to go if one thing does go amiss – that’s the reason Flutter is totally behind the decision from the BGC at the moment for the Authorities to incorporate an Ombudsman in its plans for reform of the playing business.”

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